CUSTOMER SERVICE
ORDERS
If you are ordering on the Website, orders will be processed as follows: Once you have chosen a product, click on the “Add to Cart” button to place this product in your shopping cart. You may then decide to continue shopping for other products and add them to your Shopping Cart (subject to availability and quantity limits) or proceed to “Checkout” by clicking on this button. You may also remove one or several products you have selected by clicking on "Delete" next to the chosen product in the Shopping Cart. When you have completely reviewed your order, check the box next to “Continue” to indicate your agreement to be bound by these Conditions of Sale, and then click on the "Complete your order" button on the Website to place your order.
When ordering by email through a Brand Ambassador info@FREDLOVES.com, the FREDLOVES ambassador will follow the order process on your behalf.
When placing an order through a Brand Ambassador or on the Website, you will be required to provide other personal information as applicable, such as shipping address, billing address and payment details. You warrant that all personal information given to Leisure & Luxury is true and correct to the best of your knowledge. FREDLOVES or its third party providers may collect additional information at this time for security and anti-fraud purposes.
Not with standing anything to the contrary provided for herein, FREDLOVES reserves the right to refuse, cancel and terminate orders at any moment in time. For example, FREDLOVES may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if FREDLOVES suspects, in its sole discretion, that you have engaged in fraudulent or grey market activities or have otherwise violated these Conditions of Sale.
PRICES, TAX AND SHIPPING COSTS
All prices shown on the product pages of the Website or quoted by the Customer Contact Center are in U.S. Dollars.
FREDLOVES reserves the right to modify prices and delivery costs at any time without prior notice. The price of a product and delivery costs displayed on the Website or quoted by the Customer Contact Center, at the time FREDLOVES provides you with a Confirmation of Order, will be honored by FREDLOVES.
Actual shipping costs and applicable taxes will be reflected on your order page before you are asked to confirm and place your order (in the case of a Website order), or will be quoted by the Customer Contact Center (in the case of a telephone order), and will also appear on your Confirmation of Order and invoice (if you choose to receive an invoice). Delivery costs, if any, are described in the shipping policy set forth below. Sales and use taxes will vary based on the location to which products are being shipped. Delivery costs and sales and use taxes are not stated on the product pages but will be added to the product price after you have chosen your delivery options.
The actual sales tax associated with your purchase will be calculated at the time when your order is to be shipped, at which point you will receive a Confirmation of Order. Please note that changes to applicable law between the date your order is placed and the date you are sent a Confirmation of Order may result in changes to the sales tax associated with your purchase. If the resulting change is an increase in the sales tax you are charged, we will contact you and ask that you reconfirm your purchase.
Ground
Delivery occurs in 3 to 6 business days after processing begins, pending availability and credit card verification. Processing may take up to 48 hours depending on when the order was placed. Ground delivery to Hawaii and parts of Alaska may take more than 7 business days. You may choose to select Two Business Day or Next Business Day air services for expedited delivery. At this time we do not offer Saturday delivery.
Two Business Day
Delivery occurs in 2 to 3 business days after processing begins, pending availability and credit card verification.
Next Business Day
Delivery occurs the next business day (excluding holidays) if placed by 12PM ET, pending availability and credit card verification.
Processing Time:
Same Day, Next Business Day and Two Business Day orders are given top priority.
For Same Day shipments:
Orders placed Monday-Friday before 12PM PT will arrive between 5-8 PM PT (excluding holidays).
Orders placed on Saturday before 10AM PT will arrive between 3-6 PM PT (excluding holidays).
Same Day Delivery is not available for orders placed on Sunday.
For Next Business Day shipments:
Orders placed Monday-Friday before 12PM PT will begin processing that day (excluding holidays).
Orders placed after 12PM PT will begin processing the next business day (excluding holidays).
Orders placed after 12PM PT on Friday will begin processing the following Monday (excluding holidays).
FREDLOVES will contact you with a follow-up email if the merchandise you have selected is not available at the time of order processing.
You will not be charged for any item until it has shipped from our distribution center.
You will be contacted by e-mail with a tracking number when your order leaves our distribution center.
Please note: a customer signature is required for Same Day, Next Business Day and Two Business Day deliveries, gift card orders and all shipments over $500.
REVIEW AND CONFIRMATION
You should carefully check all details before placing your order through the Customer Contact Center or on the Website, including without limitation the particulars of each sale, which will be provided by the FREDLOVES ambassador (in the case of an order being placed through the Customer Contact Center) or the Website (in the case of an order being placed through the Website).
PAYMENT BY CREDIT CARD
FREDLOVES accepts the following credit cards: Visa, MasterCard, American Express, and Discover.
When ordering on the Website, you will need to enter your payment details on the appropriate form. If you order by telephone, you will need to communicate to the Customer Contact Center your credit card number and your three- or four- digit security code that is printed on the back or the front of your card (CVV2/CVC2/CID).
All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to FREDLOVES, you will need to contact your card issuer directly to solve this problem, and FREDLOVES will not be liable for any delay or non-delivery.
In order to process your order, we may perform a pre-authorization of your credit card. The amount of your purchase will be blocked on your credit card until your order is shipped to the shipping address you have provided to FREDLOVES, at which time you will be sent a Confirmation of Order and your credit card will be charged the applicable purchase price. By submitting an offer to purchase FREDLOVES products on the Website or through the Customer Contact Center, you expressly authorize FREDLOVES to perform such credit card pre-authorization and, where FREDLOVES deems necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.
FREDLOVES takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. FREDLOVES uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. Unfortunately, transmitting information over the Internet is not completely secure. Although we will do our best to protect your personal Information, we cannot guarantee the security of the data you transmit to the Website; any transmission is at your own risk and we cannot be held liable. For more information about how we use and protect your information please view our Privacy Policy.
In order to secure your transaction and prevent fraud, FREDLOVES will perform a credit card and anti-fraud check. By placing your order, you will be deemed to have authorized FREDLOVES to perform such checks and, where FREDLOVES deems necessary, from time to time to transmit or obtain information that you have provided to FREDLOVES about you in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize a particular purchase transaction.
ACKNOWLEDGMENT OF ORDER
Once you have placed your order through the Customer Contact Center or on the Website, you will receive an Acknowledgment of Order by email acknowledging the details of your order. This Acknowledgment of Order will contain an Order Reference Number assigned by FREDLOVES. Please make sure that you save this Order Reference Number for any future enquiries regarding your order. This Acknowledgment of Order is not an acceptance of your order. Following the transmission of the Acknowledgment of Order, FREDLOVES will conduct its usual security and anti-fraud checks and then process your order.
When ordering by telephone through the Customer Contact Center, you will also receive by email these Conditions of Sale along with the Acknowledgment of Order. Please carefully review these Conditions of Sale upon receipt.
CONFIRMATION OF ORDER
Upon shipment of your order, following completion by FREDLOVES of its anti-fraud and security checks, FREDLOVES will send you by email Confirmation of Order. The Confirmation of Order constitutes the acceptance of your order by FREDLOVES and indicates the existence of a binding sales contract.
SHIPPING POLICY
We only accept orders for delivery to addresses in the continental United States, Alaska, Hawaii, District of Columbia and Canada. Please note that FREDLOVES does not ship to PO boxes, APO/FPO addresses or hotels.
Delivery costs will be assessed by FREDLOVES. The cost of delivery shall be calculated according to the purchase value of your order as indicated in these Conditions of Sale.
When estimating package delivery time, please allow time for credit approval, address verification and order processing. Once the order is processed and ready for shipment, we will send you the Confirmation of Order by email.
We will use reasonable efforts to ensure the following estimated delivery lead times from the date of your order:
Type of delivery Provider Estimated
Delivery Lead Time Charge to Customer
UPS 2-3 Days
*Saturday will not be considered as a regular business day with respect to estimated delivery lead time. Delivery on Saturday may however be proposed as a service to specific zip codes by the Customer Contact Center. Please contact the Customer Contact Center (1-888 692-2997) for more information.
When ordering products on the Website or through the Customer Contact Center, you, as the Customer, will have the option to choose whether you wish to receive an invoice to your billing address by regular mail. If you decide at this moment that you do not want to receive an invoice, you may at any time later request an invoice by emailing the Customer Contact Center info@fredloves.com. Please note that FREDLOVES may request that you provide proper identification as a condition to complying with such request.
FREDLOVES insures each purchase during the time it is in transit until it is delivered to you. We require a signature by an adult to confirm your acceptance of each FREDLOVES product delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfillment of the sale contract by FREDLOVES and transfer of responsibility to the recipient in the same way as if the product had been delivered to you.
RETURN POLICY
You are responsible for the return shipping and insurance costs.
We do not provide exchanges and replacements because every piece of jewelry is manufactured on demand.
FREDLOVES items can be returned for a full refund if the following terms are met:
Eligibility: All items must be returned in as-sold condition, unworn, in original packaging and cannot be accepted if any tags on the piece of jewelry have been removed.
Timing Restriction: If you wish to return an item, you must inform us of your intention to return the item within seven days and ship the item back to us within 15 days of delivery. To register your intention to return the item, please call 310-893-9911.
Return Shipping Costs: You are responsible for arranging the secure shipment of the item back to our returns center, and bearing the cost of return shipping. Please ensure the returned item is adequately and securely packaged and insure your shipment. We cannot issue a refund unless the item is received by us in satisfactory condition at our returns center. However, once your return is received and checked, you will be fully refunded your original purchase price.
Return Procedure:
Call customer support within 7 days of delivery. Our representatives will be glad to assist you with your return on the phone.
Obtain your Return Merchandise Authorization number. Once your return is confirmed, you will be issued a Return Merchandise Authorization (RMA) number. This reference number must be quoted in any correspondence regarding your return.
Insure and send your item to us within 15 days. Arrange for insurance and shipment of the item back to us so that it arrives at our warehouse within 15 days of delivery. All returns from the United States should be shipped to the following address:
FREDLOVES
9190 W Olympic Blvd Suite 250
Beverly Hills, CA 90212
USA
310-893-9911
Please be sure to quote your name, email address and RMA number.
Receive full refund within 15 days. You will be notified when your package reaches us and, if your return is accepted, a full refund to your original credit card will be processed within seven days. However, please allow up to 15 days for your card issuer to credit your account. Should we be unable to accept your return, a customer support representative will contact you.
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